Question 1

What is the minimum stay?

Accepted Answer

Short stay 1-3 months / Medium stay 4-5 months / Long stay 6+ months. In the case of shorter stays, you must consult directly with the residence.

Question 2

What is the cost of the reservation, enrollment and/or deposit?

Accepted Answer

Registration: Short stay 1-3 months (€190) / Medium stay 4-5 months (€250) / Long stay 6+ months (€280)

Question 3

Are there parking spaces?

Accepted Answer

No, the residence does not have parking spaces.

Question 4

Is there food service?

Accepted Answer

Yes, the residence has food service.

Full board: €360

Half Board: €250

Lunches/Dinners M-F: €190

Question 5

Does the residence provide sheets and towels?

Accepted Answer

The beds come with a mattress cover, a liquid cover, a pillow and a bedspread. If you want you can ask as an extra a fantastic bed pack (bottom sheet, intermediate sheet, pillowcase) and an incredible pack of towels (small towel, medium towel and large towel).
BED LINEN PACK: €49 single payment
PACK OF TOWELS: €20 single payment

Question 6

Can I bring guests?

Accepted Answer

The guest may be visited by relatives, colleagues or friends from outside the property, provided they take responsibility for their behavior. Visits must be directed to the property's staff to identify themselves, register and request the presence of the person they wish to see, and this person must appear at the reception to take charge of the visitor and accompany them on all their movements around the property. In no case should visitors: (i) remain in the room or property after eleven at night; or (ii) stay overnight; Failure to comply with this rule will empower the landlord to proceed to the immediate expulsion of the alien, and will constitute a very serious breach of the guest who has allowed said breach.

Question 7

How is payment made?

Accepted Answer

The fees for the academic year can be paid by one of these two modalities:

Single payment. This modality will be applied as long as a minimum of 8 months are paid in a single payment and there will be a 5% discount per month on the total payment. This will be done in a single admission 48 hrs. after signing the contract by bank transfer or a cash deposit at the bank.

Monthly payment. The rental payment will be paid monthly from the first to the fifth of each month by bank transfer, by deposit in cash at the bank or by debit or credit card (Visa or Mastercard) through online payment. For each day of delay in the monthly payment you must pay the amount of ten euros (€10).

Question 8

Is there laundry in the residence?

Accepted Answer

Yes. Washing €2.5 and drying €3

Question 9

Is there cleaning service? What does it consist of?

Accepted Answer

The residence has a cleaning service in your room at an additional cost: €35 /month (4 cleanings)

Question 10

Can you smoke?

Accepted Answer

No, smoking is not allowed inside the Residence. Since the Anti-Tobacco Law of 2011 came into force, smoking is prohibited in any type of space for collective use that is not outdoors.

Question 11

What happens if I lose my room key?

Accepted Answer

If you lose your room key or kitchen locker key, you must go to the MI CASA INN office Monday through Friday from 10:00 a.m. to 2:00 p.m. and from 3:30 p.m. to 7:00 p.m. To request another card, in the case of loss of the locker key (box office) you must request a new one from the cleaning staff.

Remember that the cost for loss of card or locker key (box office) is €10, which must be due at the time of delivery.

Question 12

Pets Allowed?

Accepted Answer

We love animals, but it is forbidden to have them inside the residence so that there is a better coexistence among all.

Question 13

Is there a check-in and check-out time?

Accepted Answer

There are no entry and exit times, but there are rules to respect the silence of others.

Question 14

Can I personalize my room?

Accepted Answer

Of course you can decorate it to your liking, but you must leave it exactly as you found it, otherwise there may be additional charges for damages caused.

Question 15

What happens if there is a damage or unforeseen event in the room?

Accepted Answer

To notify any type of breakdown or damage that may arise in the room, you must notify it so that the residence staff can repair it. It is not necessary that you are in the room they will be able to access.

Question 16

Is there a postal and/or parcel service?

Accepted Answer

If you want to receive correspondence or packages, you have two options: send it to calle San Bernardo No. 20, 6th floor, where you have a schedule from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:30 p.m. to 7:30 p.m. Or send it to Calle San Bernardo, 23, 28015, which is open from Monday to Saturday from 08:00 a.m. to 10:00 p.m. It is important to take into account the times indicated above. Once the correspondence or package is received, you will be notified via email of its receipt. That we know you will be excited to receive it.

Question 17

Who can live in the residence?

Accepted Answer

The residence offers accommodation for students of all genders and nationalities enrolled in any higher education course in Spain. Note: If you are a minor before moving with us, your legal guardian, mother or father, can make the reservation for you.

Residencia Universitaria Mi Casa Inn Plaza España Boutique II

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