Question 1

Types of food service?

Accepted Answer

You choose if you want them to cook for you, clean you, or wash and iron your clothes. Together with your colleagues, we will establish a division of tasks based on your preferences.

Question 2

What menu adaptations are offered?

Accepted Answer

We provide you with a menu that can serve as a guide if you want to cook together.

Question 3

How does the dining room work?

Accepted Answer

The kitchen is a common space and fully equipped. You can use it whenever you need, you are in your apartment.

Question 4

Is there laundry service? How does it work?

Accepted Answer

A division of the tasks of the person who helps in the accommodation can be established to be able to have laundry. If you prefer a professional laundry washing and ironing service, you can also hire it separately.

Question 5

Is there cleaning service? What does it consist of?

Accepted Answer

The cleaning service is for common areas (living room, kitchen and bathrooms), as well as the rooms if desired. The tasks to be performed by the hired person are divided based on the needs of the residents.

Question 6

Does it close at any time of the year?

Accepted Answer

The residency period adjusts to the academic calendar.

Question 7

Does the residence provide sheets and towels?

Accepted Answer

Sheets and towels must be brought by each resident. It is considered personal effects.

Question 8

Is there parking service? How does it work?

Accepted Answer

If you want a parking space, you can hire it separately. To do this, contact the company.

Question 9

Is there a parcel/postal service?

Accepted Answer

Yes, we have an exclusive and free package collection service for residents. For more information, contact the company.

Question 10

Accommodation hours?

Accepted Answer

It is your apartment, so you are free to enter and leave it.

Question 11

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

All floors have an elevator in the building and easy access to common areas. If you have any special needs, please contact the company first.

Question 12

Pets Allowed?

Accepted Answer

Pets are not allowed.

Question 13

Can you smoke?

Accepted Answer

Smoking is not allowed on the floors.

Question 14

Are instruments allowed?

Accepted Answer

Yes, as long as it does not disturb the study and rest of colleagues and neighbors.

Question 15

Guest policy

Accepted Answer

No one from outside the apartment can spend the night. As for guests, there must be prior notice and acceptance by colleagues. Parties or meetings at night or noise are not permitted.

Question 16

What happens if I lose my room key?

Accepted Answer

You will have to ask for a copy, and there will be a penalty.

Question 17

Can I customize my room?

Accepted Answer

If there is any damage, you must bear in mind that it may lead to a penalty on the deposit.

Question 18

What happens if there is a damage or unforeseen event in the room?

Accepted Answer

You must notify maintenance. The type of damage or unforeseen event will be assessed.

Question 19

Emergency and incident policy

Accepted Answer

There is a 24-hour helpline, as well as several communication channels (the apartment's WhatsApp group with company staff and an incident link).

Question 20

Specific accommodation rules

Accepted Answer

Respect for roommates and neighbors.

Question 21

Specific accommodation rules

Accepted Answer

Respect for roommates and neighbors.

Question 22

What is the minimum stay?

Accepted Answer

The minimum stay is one month. If your stay is going to be shorter, contact us.

Question 23

Admission requirements?

Accepted Answer

There are no requirements as such.

Question 24

What profiles do you accept?

Accepted Answer

A prior interview is done to verify the compatibility of the partners. They are student profiles.

Question 25

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

Each room has it in the description.

Question 26

What happens if I am not accepted into university?

Accepted Answer

Before enrolling, you must secure your place at the University. It is not possible to cancel a contract after it has been signed.

Question 27

Can I come accompanied by a friend, partner or family?

Accepted Answer

They are individual rooms, so each person must hire a room. If you would like to share a room, you must consult in advance. They will never be mixed apartments.

Question 28

From what date can I enter?

Accepted Answer

The entry date adjusts to the academic calendar. If you have already started the course, the contract must be signed and payments up to date to check-in.

Question 29

Cancellation policy

Accepted Answer

Tuition is non-refundable. The contract, once signed, cannot be cancelled.

Question 30

How are payments made?

Accepted Answer

Consult each case.

Question 31

What happens if I leave earlier than planned?

Accepted Answer

Once the contract is signed, it must be fulfilled despite the unforeseen event.

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What does this property have?

Room types

Individual Rooms

Habitación Individual - Mid service

Accommodation only

What does the price include?

Services

Where is it?

Which universities are nearby?

Frequent questions

Types of food service?

What menu adaptations are offered?

How does the dining room work?

Is there laundry service? How does it work?

Is there cleaning service? What does it consist of?

Does it close at any time of the year?

Does the residence provide sheets and towels?

Is there parking service? How does it work?

Is there a parcel/postal service?

Reservation conditions

What is the minimum stay?

Admission requirements?

What profiles do you accept?

What is the cost of the reservation, registration, and/or deposit?

What happens if I am not accepted into university?

Can I come accompanied by a friend, partner or family?

From what date can I enter?

Cancellation policy

How are payments made?

What happens if I leave earlier than planned?

Accommodation hours?

Does it have any type of adaptability for people with reduced mobility?

Pets Allowed?

Can you smoke?

Are instruments allowed?

Guest policy

What happens if I lose my room key?

Can I customize my room?

What happens if there is a damage or unforeseen event in the room?

Emergency and incident policy

Specific accommodation rules

Specific accommodation rules

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