Question 1

How does the dining room work?

Accepted Answer

It is a shared space where students can meet to enjoy a meal and share different moments.

Question 2

Emergency and Incident Policy

Accepted Answer

Vita Student West End has a strong emergency and incident policy to ensure the safety and well-being of our residents. In case of any unforeseen situation, our team is trained and ready to respond efficiently, providing the necessary assistance and maintaining a safe environment at all times. Your peace of mind is our priority.

Question 3

Cancellation policy

Accepted Answer

The residence has a specific cancellation policy, considering situations such as lack of availability or visa denial. For more details, we recommend contacting the residence directly.

Question 4

What menu adaptations are offered?

Accepted Answer

A varied selection is guaranteed on the menu.

Question 5

Guest policy

Accepted Answer

Visitors are allowed in the residence during the hours of 8:00 am to 10:00 pm. In case you wish to receive visitors outside of these hours, it is necessary to request permission in advance. Your guest can stay for free for up to 2 nights, as long as they check-in at the reception. However, please note that if the stay exceeds 2 nights, an additional fee will apply.

Question 6

From what date can I enter?

Accepted Answer

Our rooms are available starting from September 14th.

Question 7

What happens if I lose the key to my room?

Accepted Answer

When you lose the key to your room, you will be responsible for covering the cost associated with changing locks or making copies of lost or broken keys. It is essential to inform the residence team immediately in case of loss in order to address the situation promptly.

Question 8

Specific accommodation rules

Accepted Answer

We have some specific rules at Vita Student West End with the intention of ensuring a respectful and peaceful environment for all residents. It is expected that you respect others' rest times, smoking, running, or playing in the corridors is prohibited. Furthermore, consuming alcoholic beverages in common areas, as well as any narcotic substance, is strictly forbidden. These rules contribute to maintaining a safe and comfortable environment for everyone.

Question 9

Admission requirements?

Accepted Answer

Only people over 18 years old with legal capacity to do so in their own name and right can enter into contracts. If the contracting person is a minor, it will be necessary to have the authorization of the parents or guardians to formalize the reservation. This requirement ensures that contracts are made by people with the necessary legal capacity.

Question 10

Is there cleaning service? What does it involve?

Accepted Answer

Yes, the cleaning service is included. For more information, please contact the residence directly.

Question 11

Does the residence provide sheets and towels?

Accepted Answer

No, the residence does not offer sheets or towels by default. However, if you prefer, you can request the bedding and bath service with an additional charge. Otherwise, residents are expected to bring their own sheets, towels, and quilts.

Question 12

What happens if there is a flaw or unforeseen event in the room?

Accepted Answer

If you encounter any maintenance issues in your room, it is important that you contact reception immediately. You can also report the issue directly through the Vita Student app. Our maintenance team will be happy to assist you and solve any inconvenience as quickly as possible.

Question 13

Types of food service?

Accepted Answer

Breakfast from Monday to Friday.

Question 14

Is there a laundry service? How does it work?

Accepted Answer

Yes, we have a laundry facility on-site. To use the service, simply add money to your account and you will be able to access the washers whenever you need to.

Question 15

Is there parking service? How does it work?

Accepted Answer

Yes, the residence only has bicycle parking service.

Question 16

Is there a parcel service / Postal service?

Accepted Answer

Yes, there is a package service in the building.

Question 17

Are instruments allowed?

Accepted Answer

You can have an instrument, as long as you consider and respect the rest of the residents.

Question 18

What is the minimum stay?

Accepted Answer

The minimum stay available to make your reservation is 44 weeks.

Question 19

Does it have any kind of adaptability for people with reduced mobility?

Accepted Answer

Yes, we have studies adapted for people with reduced mobility. For more information, do not hesitate to contact the residence.

Question 20

Accommodation schedule?

Accepted Answer

The entry and exit of the residence are not restricted by specific hours; however, it is essential to respect the peace and study of other residents, especially after 23:00 hours.

Question 21

Can you smoke?

Accepted Answer

Smoking is not allowed inside the premises.

Question 22

What happens if they don't accept me into the university?

Accepted Answer

In case you are not accepted at the university, you can request a refund by presenting the document that certifies that you have not been selected by the corresponding university. It is important to contact us to initiate the cancellation and refund process.

Question 23

How are payments made?

Accepted Answer

Payments can be made through various methods, such as credit card, PayPal, among other options.
Also, you should know that you can pay for the entire year or choose the option of payment in two or four installments.

Question 24

Are pets allowed?

Accepted Answer

Pets are not allowed unless they are guide pets. We always care about the well-being of all our tenants within our facilities.

Question 25

Can I customize my room?

Accepted Answer

Yes, you can customize the room, but it is important that everything is in its original state when delivered. As a resident, you are responsible for any damage or degradation to the furniture, flooring, paint, and bathroom fixtures caused during your stay. Make sure to keep the room in proper conditions to avoid additional costs for repairs.

Question 26

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

Unlike other residences, at Vita Student we do not apply a security deposit at the time of your check-in. However, it is important to note that any damages caused during your stay in the room will incur an additional cost to cover the necessary repairs.

Vita Student West End

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