Question 1

Types of food service?

Accepted Answer

The monthly payment rate includes free breakfast from Monday to Friday for all residents.

Question 2

From what date can I enter?

Accepted Answer

You can enter starting from September 14th.

Question 3

Emergency and incident policy

Accepted Answer

The residence is equipped with all the essential security measures to cope with emergency situations and ensure the protection of the residents.

Question 4

Cancellation policy

Accepted Answer

The residence has a detailed policy for cancellations, addressing situations such as lack of availability or visa denial. We suggest contacting the residence directly for more specific information on the refund policy in these cases.

Question 5

How does the dining hall work?

Accepted Answer

The dining room for breakfast service is available from 7:00 to 10:00 in the morning.

Question 6

Is there a laundry service? How does it work?

Accepted Answer

Yes, the residence has a laundry room available for all residents. You can use the service at any time, you just need to load funds into your account and start using the washing machines.

Question 7

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

Unlike other residences, Vita Student does not require a deposit upon your admission. However, it is important to note that any damage caused during your stay in the room will result in an additional cost to cover the necessary repairs.

Question 8

Are instruments allowed?

Accepted Answer

You can bring instruments, with the only condition of respecting the rest and study schedules of the other residents.

Question 9

Guest policy

Accepted Answer

Visitors are welcome, and your guest can stay for free for a maximum of 2 nights. It is essential for them to register at the reception during their stay. During their visit, it is expected that your guest is accompanied by you when moving around the premises. If the stay exceeds 2 nights, an additional cost will apply.

Question 10

Admission requirements?

Accepted Answer

The applicant for the reservation must be of legal age or have a legal guardian.

Question 11

What happens if they don't accept me into university?

Accepted Answer

In the event that you are not accepted at the university, you can cancel the contract free of charge, except in some special cases that you must consult directly with the residence.

Question 12

Are pets allowed?

Accepted Answer

We regret to inform you that pets are not allowed on our premises.

Question 13

What menu adaptations are offered?

Accepted Answer

The breakfast offering at our residence is varied and includes options such as sweet and savory pastries, fresh fruits, yogurt, and much more to cater to your preferences.

Question 14

Is there a cleaning service? What does it consist of?

Accepted Answer

The bi-weekly cleaning of your studio is included to keep it in the best conditions. We perform a 20-minute cleaning, covering the kitchen and bathroom, without touching your belongings or washing your dishes. For additional options of a deeper cleaning, please consult with the residence team.

Question 15

Is there a parking service? How does it work?

Accepted Answer

No, our buildings do not have vehicle parking services. However, all of our residences have bicycle parking services.

Question 16

Is there a package service / Postal service?

Accepted Answer

Yes, all buildings have a package room available.

Question 17

Can I customize my room?

Accepted Answer

Yes, but when customizing your room, keep in mind that upon delivery, everything must be in its original state. Otherwise, you will be responsible for covering the costs of the necessary repairs.

Question 18

What is the minimum stay?

Accepted Answer

Most contracts in Vita Student have a duration of 44 or 51 weeks. However, on some occasions, we have availability to accept short-term reservations. If you are interested in a shorter period, please contact the residence directly.

Question 19

Does it have any kind of adaptability for people with reduced mobility?

Accepted Answer

Yes, Vita Student residences are designed to ensure the comfort of people with reduced mobility.

Question 20

What happens if I lose the key to my room?

Accepted Answer

The costs of obtaining a new copy are at your expense.

Question 21

Does the residence provide sheets and towels?

Accepted Answer

In none of our Vita residences in the United Kingdom are sheets or towels provided.

Question 22

Can you smoke?

Accepted Answer

Smoking or vaping is not allowed inside the building.

Question 23

What happens if there is a malfunction or unexpected issue in the room?

Accepted Answer

If you identify any maintenance problem in your room, you can report it directly to reception or register the issue through the Vita Student app for faster and more efficient assistance.

Question 24

Specific accommodation rules

Accepted Answer

Smoking is not allowed inside the premises nor bringing pets. Likewise, it is expected that all tenants respect the tranquility of others, avoiding behaviors such as running in the hallways, among other rules established in the lease agreement.

Question 25

How are payments made?

Accepted Answer

The residence has a detailed policy for cancellations, addressing situations such as lack of availability or visa denial. We suggest contacting the residence directly for more specific information regarding the refund policy in these cases.

Vita Student Crosshall St.

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