Question 1

Types of food service?

Accepted Answer

The accommodation provides a free breakfast service, available from Monday to Friday, which students can take with them before leaving.

Question 2

What menu adaptations are available?

Accepted Answer

The accommodation offers a choice of sweet and savory pastries, fresh fruit, yogurt, and much more, served from 7 to 10 in the morning.

Question 3

How does the dining room work?

Accepted Answer

Breakfast is served between 7:00 am and 10:00 am. Within that schedule, you can go to the dining room to have breakfast.
On the other hand, each room has a private dining area.

Question 4

Is there laundry service? How does it work?

Accepted Answer

Yes, the residence has a laundry facility in the building. You can use the service anytime, you just need to recharge your account and start using the washing machines.

Question 5

Is there a cleaning service? What does it involve?

Accepted Answer

Yes, the residence has bi-weekly cleaning service for the studio.

Question 6

Is there parking service? How does it work?

Accepted Answer

Unfortunately, the residence does not have parking in this building. However, all vita student buildings are located in central locations, with quick access to the university and public transportation.

Question 7

Does the residence provide bed sheets and towels?

Accepted Answer

When you move, you are automatically included in the cleaning service. However, in the United Kingdom, the towel and linen service is not provided. You must bring your own bedding when moving or purchase it, as well as some kitchen utensils.

Question 8

Is there a parcel service / mail service available?

Accepted Answer

There is a safe and operational package room available 24 hours in the building, so you can pick up your packages when they arrive there.

Question 9

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

The facilities of Vita Student residences are adapted for people with reduced mobility; since comfortable and suitable living environments are offered, capable of satisfying any individual need.

Question 10

Are pets allowed?

Accepted Answer

No, pets are not allowed in the residence. The facilities are not suitable for having them.

Question 11

Can you smoke?

Accepted Answer

Smoking is not allowed in any of the facilities.

Question 12

Guest policy

Accepted Answer

You can receive visitors and your guest can stay for free for up to 2 nights. In that case, you must make sure they register at the reception.
Your guest cannot walk alone in the facilities during their stay without the company of a resident.
Otherwise, if they stay for more than 2 nights, they must pay an additional cost.

Question 13

Are instruments allowed?

Accepted Answer

Only the entry and use of instruments is allowed, as long as their use does not disturb the tranquility and rest of the other colleagues.

Question 14

What happens if I lose the key to my room?

Accepted Answer

Key copies in case of loss or lock changes are the tenant's responsibility.

Question 15

Can I personalize my room?

Accepted Answer

Customizing the room is not allowed.
If any damage occurs while you live in the room, you will have to pay an additional cost for the repairs.

Question 16

What happens if there is a defect or unforeseen event in the room?

Accepted Answer

If you encounter a maintenance issue in your room, you can communicate it to reception or directly log it in the Vita Student app.

Question 17

Emergency and incident policy

Accepted Answer

The residence has all the necessary security measures for emergencies.

Question 18

Specific accommodation regulations

Accepted Answer

Smoking is not allowed inside the premises, pets are not allowed, disturbing the tranquility of other tenants is not permitted, running in the hallways is not allowed, among other rules that you can find specified in the lease agreement.

Question 19

What is the minimum stay?

Accepted Answer

In the accommodation, you can only rent for a minimum of 44 weeks, which would be equivalent to the complete course.

Question 20

Admission requirements?

Accepted Answer

The tenant of the reservation must be of legal age or have a legal guardian.

Question 21

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

No deposit is charged, but in case any damage occurs while you live in the room, you will have to pay an additional cost for repairs.

Question 22

What happens if they don't accept me into the university?

Accepted Answer

In case you are not accepted into the university, you can cancel the contract at no cost, except for some special cases that you should discuss directly with the residence.

Question 23

From what date can I enter?

Accepted Answer

The year begins on September 14th.

Question 24

Cancellation policy

Accepted Answer

The residence has a cancellation policy. In that case, you should keep in mind that you may be refunded your money if you have no space or if your visa is denied.

Question 25

How are payments made?

Accepted Answer

Card payment or bank transfer is accepted through your Vita Student account. Payments can be made annually or in four installments.

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