Question 1

Types of food service?

Accepted Answer

The accommodation includes breakfast service from Monday to Friday.

Question 2

What menu adaptations are offered?

Accepted Answer

You have a variety of options for breakfast including sweet and savory pastries, fresh fruit, yogurt and more.

Question 3

How does the dining room work?

Accepted Answer

Breakfast is served between 7:00 am and 10:00 am. Within that schedule, you can go to the dining room to have breakfast. On the other hand, each room has a private dining area.

Question 4

Is there a laundry service? How does it work?

Accepted Answer

Yes, the residence has a laundry room in the building. You can use the service at any time, you just have to top up your account and start using the washing machines.

Question 5

Is there a cleaning service? What does it consist of?

Accepted Answer

Yes, the residence includes biweekly cleaning service for the studio.

Question 6

Does the residence provide sheets and towels?

Accepted Answer

When you move in, you are automatically included in the cleaning service. However, in the United Kingdom, towels and sheets are not provided. You must bring bedding when you move in or purchase it along with some kitchen utensils.
However, you can also purchase one of our kitchen and bedding packs.

Question 7

Is there a parking service? How does it work?

Accepted Answer

Unfortunately, the residence does not have parking in this building. However, all vita student buildings are located in central locations, with fast access to the university and public transportation.
We only have a bike parking service available.

Question 8

Is there a courier service / Post Office?

Accepted Answer

Yes, at Vita Student we have a secure and operational mailroom that is open 24 hours, so you can pick up your packages at any time when they arrive there.

Question 9

Does it have any kind of adaptability for people with reduced mobility?

Accepted Answer

The Vita Student residences facilities are adapted for people with reduced mobility; since comfortable and suitable living environments are offered, capable of satisfying any individual need.

Question 10

Are pets allowed?

Accepted Answer

No, having pets is not allowed in the residence. The facilities are not suitable for them.

Question 11

Can you smoke?

Accepted Answer

Smoking or vaping is not allowed in any of our facilities.

Question 12

Are instruments allowed?

Accepted Answer

Instruments are allowed only if their use does not disturb the comfort and rest of the other colleagues.

Question 13

Guest policy

Accepted Answer

You are allowed to receive visitors and your guest can stay for free for up to 2 nights. In that case, you must make sure they register at the reception. Your guest cannot wander alone without the resident's company during their stay. Otherwise, if they stay for more than 2 nights, they must pay an additional cost.

Question 14

What happens if I lose the key to my room?

Accepted Answer

The cost of key copies in case of loss or lock changes are covered by the tenant.

Question 15

Can I customize my room?

Accepted Answer

Room customization is not allowed. If any damage occurs while you live in the room, you will be responsible for paying an additional cost for the repairs.

Question 16

What happens if there is a defect or unforeseen incident in the room?

Accepted Answer

If you encounter a maintenance issue in your room, you can report it to reception or directly log it in the Vita Student app.

Question 17

Emergency and incident policy

Accepted Answer

The residence has all the necessary security measures in case of emergencies.

Question 18

Specific accommodation rules

Accepted Answer

Smoking is not allowed inside the facilities, pets are not allowed, disturbing the peace of other tenants is not allowed, running in the corridors is not permitted, among other rules that you can find specified in the lease agreement.

Question 19

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

No security deposit is charged, but in case any damage occurs while you live in the room, you will have to pay an additional cost for the repairs.

Question 20

What is the minimum stay?

Accepted Answer

In the accommodation, you can only rent for a minimum of 44 weeks, which would be equivalent to the full course.

Question 21

Admission requirements?

Accepted Answer

The tenant of the reservation must be of legal age or have a legal guardian.

Question 22

What happens if they don't accept me to the university?

Accepted Answer

In case you are not accepted at the university, you can cancel the cost without any charge, except for some special cases that you must consult directly with the residence.

Question 23

From what date can I enter?

Accepted Answer

The year starts on September 14th.

Question 24

Cancellation policy

Accepted Answer

The residence has a cancellation policy. In that case, you should be aware that you may be refunded your money if you run out of space or if your visa is denied.

Question 25

How are the payments made?

Accepted Answer

Card payment or bank transfer is accepted through your Vita Student account. Payments can be made annually or in two or four installments.

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