Question 1

Specific rules of accommodation

Accepted Answer

Smoking or vaping inside the premises is not allowed, pets are not allowed, disturbing the tranquility of other tenants is not allowed, running in the hallways is not allowed, among other rules, which you can find in detail in the lease agreement.

Question 2

Is there a laundry service available? How does it work?

Accepted Answer

Yes, the residence has a laundry room in the building. You can use the service at any time, you just need to top up your account and start using the washing machines.

Question 3

Are pets allowed?

Accepted Answer

No, pets are not allowed in the residence. The facilities are not suitable for them.

Question 4

What happens if I lose the key to my room?

Accepted Answer

Key copies in case of loss or lock changes are at the tenant's expense.

Question 5

What happens if there is a defect or unforeseen event in the room?

Accepted Answer

If you encounter a maintenance problem in your room, you can report it to the front desk or directly log it in the Vita Student app.

Question 6

Does the residence provide sheets and towels?

Accepted Answer

The residence does not provide sheets or towels.

Question 7

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

The facilities of Vita Student residences are adapted for people with reduced mobility; since they offer comfortable and suitable living environments capable of meeting any individual need.

Question 8

Can you smoke?

Accepted Answer

Smoking is not allowed in any of the Vita Student facilities.

Question 9

Are instruments allowed?

Accepted Answer

Only the entry and use of instruments is allowed, as long as their use does not disturb the tranquility and rest of other colleagues.

Question 10

Is there a parking service? How does it work?

Accepted Answer

All of our buildings have bicycle parking service. However, we do not have automobile and car service.

Question 11

Is there a package service / Post Office?

Accepted Answer

There is a secure and operating package room available 24 hours in the building, so you can pick up your packages when they arrive there.

Question 12

Is there parking service? How does it work?

Accepted Answer

All our buildings have bicycle parking service. However, we do not have car parking service.

Question 13

What happens if they don't accept me into the university?

Accepted Answer

In case you are not accepted into the university, you can cancel the cost without any charge, considering some special cases that you must consult directly with the residence.

Question 14

From what date can I enter?

Accepted Answer

Starting from September 14th.

Question 15

Admission requirements?

Accepted Answer

The tenant of the reservation must be of legal age or have a legal guardian.

Question 16

Is there a cleaning service? What does it consist of?

Accepted Answer

Yes, the residence has biweekly cleaning service for the studio.

Question 17

Can I customize my room?

Accepted Answer

You are not allowed to personalize the room. If any damage occurs while you are living in the room, you will have to pay an additional cost for the repairs.

Question 18

What is the minimum stay?

Accepted Answer

In the accommodation, you can only rent for a minimum of 44 weeks, which would be equivalent to the full course.

Question 19

What menu adaptations are offered?

Accepted Answer

The accommodation has a selection of sweet and savory pastries, fresh fruit, yogurt, and much more, served from 7 to 10 in the morning.

Question 20

Guest policy

Accepted Answer

You can receive visitors and your guest can stay for free for up to 2 nights. In that case, you must make sure that they register at the reception. Your guest cannot walk around alone without the company of the resident during their stay. Otherwise, if they stay for more than 2 nights, they must pay an additional cost.

Question 21

Emergency and incident policy

Accepted Answer

The residence has all the necessary security measures for emergencies.

Question 22

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

No security deposit is charged, but in the event of any damage occurring while you live in the room, you will have to pay an additional cost for the repairs.

Question 23

Cancellation policy

Accepted Answer

The residence has a cancellation policy. In that case, you should be aware that you may be refunded your money if you run out of space or if your visa is denied.

Question 24

Types of food service?

Accepted Answer

Breakfast service is included from Monday to Friday.

Question 25

How does the dining room work?

Accepted Answer

It is an open private dining room, where you can gather to eat and share with your colleagues.

Question 26

How are payments made?

Accepted Answer

Credit card or bank transfer through your Vita Student account are accepted. Payments can be made annually or in four installments.

Question 27

Can I come accompanied by a friend, partner or family?

Accepted Answer

No, the residences are only for students.

Vita Student Fountainbridge

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