Question 1

What menu adaptations are offered?

Accepted Answer

At Vita Student Strawberry Place, we guarantee a varied menu in our free breakfast service from Monday to Friday.

Question 2

Emergency and incident policy

Accepted Answer

The residence offers a safe and calm environment, providing the residents with all the necessary security measures for their well-being. With us, your safety is our priority.

Question 3

Cancellation policy

Accepted Answer

In case of cancellation, the residence follows a specific policy. In situations such as not getting a spot or visa denial, the corresponding refund will be considered.

Question 4

Is there a cleaning service? What does it consist of?

Accepted Answer

When you move, you are automatically included in the bi-weekly cleaning service, although keep in mind that in the United Kingdom towels and sheets are not provided.

Question 5

Is there a parking service? How does it work?

Accepted Answer

There is no parking available in this building; however, our residences are strategically located in the city center, with easy access to the university and public transportation.

Question 6

Does the residence provide sheets and towels?

Accepted Answer

No, these are considered personal items that you must bring. You can also contact the building to acquire a bed linen and towels kit.

Question 7

What happens if there is a defect or unexpected issue in the room?

Accepted Answer

If you notice any damage in the room, don't hesitate to report it to reception or make the corresponding registration through the Vita Student application. Our team will be happy to assist you.

Question 8

What happens if I am not accepted into college?

Accepted Answer

In the event that you are not admitted to the university, you can cancel the contract without any additional charges, except for certain specific cases that you will need to discuss directly with the residence.

Question 9

Is there a laundry service? How does it work?

Accepted Answer

The residence has a laundry room in the building. You can access the service at any time by recharging your account.

Question 10

What happens if I lose the key to my room?

Accepted Answer

In case you lose the key to your room, please notify the residence team immediately. Also, keep in mind that there will be a charge for the respective replacement.

Question 11

Specific accommodation rules

Accepted Answer

Smoking is strictly prohibited inside our facilities, and pets are not allowed. To ensure the comfort of all residents, it is essential to maintain tranquility in the hallways, avoiding running or causing disturbances. All of these regulations are detailed in our lease agreement to ensure a pleasant and respectful environment for everyone.

Question 12

How are payments made?

Accepted Answer

Payments can be made by card or bank transfer through your Vita Student account. You have the option to make them annually or split them into two or four installments.

Question 13

Types of food service?

Accepted Answer

Wake up with us at Vita Student Strawberry Place! We offer a free breakfast from Monday to Friday so you can start each day with energy.

Question 14

Is there a parcel service / Post Office?

Accepted Answer

Yes, there is a courier service available in the building.

Question 15

Can you smoke?

Accepted Answer

Smoking or vaping is not allowed in the building.

Question 16

Are instruments allowed?

Accepted Answer

Yes, you can have instruments, but it is important to use them with consideration, respecting the rest and study time of other residents.

Question 17

From what date can I start and enter?

Accepted Answer

The rooms are available from September 14th.

Question 18

Are pets allowed?

Accepted Answer

No pets allowed.

Question 19

Guest policy

Accepted Answer

You are able to receive visitors, and your guest can stay for free for up to 2 nights, as long as they register at the reception. It is mandatory for your guest to be accompanied by the resident while moving around the premises. Please note that if the stay exceeds 2 nights, an additional cost will be applied.

Question 20

What is the minimum stay?

Accepted Answer

The minimum stay at Vita Strawberry Place is 44 weeks.

Question 21

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

No initial bond is required; however, any damage caused during your stay will incur an additional cost for repairs.

Question 22

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

Our facilities at Vita Student are adapted for people with reduced mobility, providing comfortable and suitable living environments to meet various individual needs. I recommend contacting the residence for more information before making a reservation.

Question 23

Can I customize my room?

Accepted Answer

It is not allowed to personalize the room, unless you return it to its original state when delivering it. Please note that any damage caused during your stay will require an additional payment for repairs.

Question 24

Admission requirements?

Accepted Answer

The applicant for the reservation must be of legal age or have a legal guardian.

Vita Student Strawberry Place

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