Question 1

Who can live in the residence?

Accepted Answer

The residence offers accommodation for students of all genders and nationalities enrolled in any higher education course in Spain. Note: If you are a minor before moving with us, your legal guardian, mother or father, will be able to make the reservation for you.

Question 2

What is the minimum stay?

Accepted Answer

Short stay 1-3 months / Medium stay 4-5 months / Long stay 6+ months.

Question 3

Pets Allowed?

Accepted Answer

We love animals, but it is prohibited to have them inside the residence so that there is better coexistence between everyone.

Question 4

When can I enter the residence?

Accepted Answer

In principle, check-in takes place on the start day specified in your reservation or in your contract, if it has already been signed. If you want to arrive earlier, please notify us one week in advance by emailing info@micasainn.com

Question 5

Can I bring guests?

Accepted Answer

At My Casa Inn, we are open regarding the visits that our innsiders may have. You can receive visits during the established hours, without any problem, whether they are friends, cousins, parents, siblings, boyfriend... Regarding overnight stays, any of them can stay for up to 3 nights (we can make an exception regarding the duration when you indicate it to us and we evaluate the situation), as long as you let us know (via email to info@micasainn.com). The reason for notifying us is to have strict control over the people staying in the residence, as well as to be able to inform a guest if there is someone in the residence who they do not know and whose presence may cause them discomfort, and reassure them that it is a guest of another innsider and that there is no problem. The only exception is parents, who are not allowed to stay overnight in the residence. This is because the age profile of the residents is undergraduate or postgraduate students and young professionals, and we have to consider that other guests may not feel comfortable with other guests' parents in the residence. This is the reason why overnight stays are not allowed for parents, but they are allowed to visit during the day.

Question 6

What happens if I lose my room key?

Accepted Answer

In case of loss of the key to your room or the key to the kitchen locker, you must contact the staff of MI CASA INN to request another card. In the case of loss of the key to the locker, you must request a new one from the cleaning staff.

Remember that the cost for the loss of the card or locker key is €10, which must be paid at the time of delivery.

Question 7

Is there food service?

Accepted Answer

Yes, the residence has food service.

Full board: €360

Half Board: €250

Lunches/Dinners Monday-Friday: €190

Question 8

Can I personalize my room?

Accepted Answer

Of course you can decorate it to your liking, but you must leave it exactly as you found it, otherwise there may be additional charges for any damage caused.

Question 9

Is there cleaning service? What does it consist of?

Accepted Answer

The residence has cleaning service in your room with an additional cost: €35/month (4 cleanings)

Question 10

Is there a check-in and check-out time?

Accepted Answer

There are no entry and exit times, but there are rules to respect the silence of others.

Question 11

Is there laundry in the residence?

Accepted Answer

Yes. Washing €2.5 and drying €3

Question 12

Are there parking spaces?

Accepted Answer

Yes, the residence has parking spaces for cars and bicycles.

Question 13

Does the residence provide sheets and towels?

Accepted Answer

The beds come with a mattress cover, a cover to cover liquids, a pillow and a quilt. If you want, you can order as an extra a fantastic bed pack (fitted sheet, middle sheet, pillowcase) and an incredible towel pack (small towel, medium towel and large towel).
BED LINEN PACK: €49 single payment
TOWEL PACK: €20 single payment

Question 14

How is payment made?

Accepted Answer

Fees for the academic year may be paid through one of these two methods:

Single payment. This modality will be applied as long as a minimum of 8 months are paid in a single payment and there will be a 5% discount per month on the total payment. This will be done in a single deposit within 48 hours. after signing the contract by bank transfer or a cash deposit at the bank.

Monthly payment. The rental payment will be paid monthly from the first to the fifth of each month by bank transfer, by cash deposit in the bank or with a debit or credit card (Visa or Mastercard) through online payment. For each day of delay in the monthly payment you must pay the amount of ten euros (€10).

Question 15

What happens if there is a damage or unforeseen event in the room?

Accepted Answer

To report any type of breakdown or damage that may occur in the room, you must notify it so that the residence staff can repair it. It is not necessary for you to be in the room, they will be able to access it.

Question 16

Is there a postal and/or parcel service?

Accepted Answer

If you wish to receive mail or packages, you can pick them up at your own residence.

Question 17

Can you smoke?

Accepted Answer

No, smoking is not allowed inside the Residence. Since the implementation of the Anti-Tobacco Law in 2011, smoking is prohibited in any type of indoor communal space that is not outdoors.

Question 18

Cancellation policy

Accepted Answer

https://micasainn.com/faq/

Question 19

What menu adaptations are offered?

Accepted Answer

The food is prepared daily with allergen specifications if applicable.

Question 20

Does it close at any time of the year?

Accepted Answer

No, we are open all year round.

Question 21

Emergency and incident policy

Accepted Answer

We have nighttime staff for emergencies. The telephone numbers are available on our website: https://micasainn.com/telefonos/

Question 22

Specific rules of the accommodation

Accepted Answer

They are specified in the contract.

Question 23

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

Deposit: corresponding to the room rate + €150.

Question 24

Can I come accompanied by a friend, partner or family?

Accepted Answer

The rooms are single, but visits are allowed.

Question 25

What happens if I leave earlier than planned?

Accepted Answer

You should communicate it to us through the email booking@micasainn.com

Mi Casa Inn Ciudad de Salamanca

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