Question 1

Types of food service?

Accepted Answer

The residence offers full board service (7 days). If you wish to opt for this service, you must know that it has an additional cost and is not included in the rental rate.

Question 2

Is there parking service? How does it work?

Accepted Answer

Yes, there is a bicycle parking service included in the rental rate. However, if you have a car, the residence also has car parking (This service has an additional cost).

Question 3

What happens if there is a defect or unforeseen event in the room?

Accepted Answer

Our maintenance team is at your disposal to solve any problem or malfunction in your room. Just fill out a maintenance request form and submit it at reception. Our friendly maintenance team is not only professional, but also happy to assist you with any needs you may have.

Question 4

From what date can I enter?

Accepted Answer

You can enter starting on September 01.

Question 5

How does the dining room work?

Accepted Answer

You should directly ask at the residence what is the schedule and the rules of the dining hall.

Question 6

Is there a parcel service / Post Office?

Accepted Answer

Yes, in our building, our reception team is always available to receive and manage the delivery of your packages and certificates. For your convenience, we will notify you by email as soon as your package is ready for pickup. This way, we ensure that you never miss a delivery and that your items arrive safely in your hands.

Question 7

Can you smoke?

Accepted Answer

Smoking is not allowed inside the residence facilities.

Question 8

Is there a laundry service? How does it work?

Accepted Answer

In the residence, we have laundry facilities for you to use whenever you need them during your stay.

Question 9

Does the residence provide sheets and towels?

Accepted Answer

Yes, the residence provides sheets and towels.

Question 10

Guest policy

Accepted Answer

Visits are allowed from 10:00 to 23:00 hours. Additionally, for those who wish to stay overnight in the residence, this option is only allowed in cases of first-degree consanguinity (father/mother, brother/sister), subject to the availability of space in our facilities.

Question 11

Can I customize my room?

Accepted Answer

Certainly, you have the freedom to personalize your room to your liking, as long as you can restore it to its original state when you vacate it. Otherwise, a charge for possible damages may apply. To inspire you with options that do not require nails, glue, or marks on the wall, we invite you to consult our blog, where you will find creative ideas to make your space unique and cozy.

Question 12

Emergency and incident policy

Accepted Answer

The residence has an emergency policy. I suggest you contact the building directly for more information.

Question 13

Are pets allowed?

Accepted Answer

No, our facilities are not suitable for pets.

Question 14

What profiles do you accept?

Accepted Answer

Students over 18 years old.

Question 15

What menu adaptations are offered?

Accepted Answer

Our full board is made up of a healthy and balanced menu, because your health matters to us. Likewise, we have special menus for people with allergies or food intolerances, as well as others adapted for vegetarians and/or vegans.

Question 16

Is there a cleaning service? What does it consist of?

Accepted Answer

Of course, we carry out weekly cleaning of the rooms, while the common areas are hygienized daily on multiple occasions. In addition, we make sure to renew the bed linen and towels in each room once a week to guarantee the freshness and comfort of our guests.

Question 17

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

Yes, we do have adaptations for people with reduced mobility. For accurate information, I recommend you to contact the residence directly.

Question 18

What happens if I lose the key to my room?

Accepted Answer

The costs of the cats involved in the request for a new copy or change of lock, depending on the case, are on you.

Question 19

Admission requirements?

Accepted Answer

When you register at the residence, you need to have a copy of your identification at hand and we also recommend bringing a printed copy of your rental contract.

Question 20

What is the minimum stay?

Accepted Answer

The minimum stay is 51 weeks.

Question 21

Are instruments allowed?

Accepted Answer

You can bring instruments as long as you don't interrupt the rest schedule or the study time of the other classmates.

Question 22

Specific rules of accommodation

Accepted Answer

It is essential to comply with the established rules, which include the prohibition of smoking and running in the hallways. Likewise, it is essential to keep your room clean, show respect towards your peers, and adhere to the study and rest schedule of the community. These are some of the essential rules that contribute to the harmonious and respectful atmosphere of our shared space.

Question 23

Can I come accompanied by a friend, partner or family?

Accepted Answer

No. However, you can receive visitors and only immediate family members (father/mother, brother/sister) are allowed to stay overnight in the residence, subject to availability at the establishment.

Question 24

How are the payments made?

Accepted Answer

Payments are usually made by direct debit between the 1st and the 5th of each month.

Yugo Luna Salamanca

What does this property have?

Room types

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