Question 1

Types of food service?

Accepted Answer

The residence provides free breakfast from Monday to Friday, which is included in the monthly payment rate.

Question 2

What menu adaptations are offered?

Accepted Answer

The lodging offers a variety of options for breakfast, including both sweet and savory pastries, fresh fruits, yogurt, and much more.

Question 3

How does the dining room work?

Accepted Answer

The dining room for breakfast service is available from 7 to 10 in the morning.

Question 4

Is there a laundry service? How does it work?

Accepted Answer

Yes, in the facilities of the residence you will find a laundry room available. You can use the service at any time; you just need to load funds into your account and start using the washing machines.

Question 5

Is there a cleaning service? What does it consist of?

Accepted Answer

The biweekly cleaning of your studio is included to keep it in the best conditions. We perform a 20-minute cleaning, covering the kitchen and bathroom, without touching your belongings or washing dishes to respect your privacy. On the other hand, if you want a deeper cleaning, you can consult options with the residence team (only in the United Kingdom). The team also cleans common areas, but please try to keep your studio tidy.

Question 6

Does the residence provide sheets and towels?

Accepted Answer

In the United Kingdom, bed sheets and towels are not provided.

Question 7

Is there a parking service? How does it work?

Accepted Answer

No, our buildings do not have parking service.

Question 8

Is there a courier service / postal service?

Accepted Answer

Yes, all buildings have parcel service.

Question 9

Does it have any type of adaptability for people with reduced mobility?

Accepted Answer

Vita Student residences have facilities designed to ensure the comfort of people with reduced mobility.

Question 10

Are pets allowed?

Accepted Answer

Pets are not allowed to enter or stay in our facilities.

Question 11

Can you smoke?

Accepted Answer

Smoking is not allowed inside our premises.

Question 12

Are instruments allowed?

Accepted Answer

You can bring instruments with the only condition of respecting the rest and study schedule of the other residents.

Question 13

Guest policy

Accepted Answer

You can have visitors, and your guest can stay for free for up to 2 nights. In that case, it is important for them to register at the reception. During their stay, it is required that your guest be accompanied by the resident when moving around the premises. If the stay exceeds 2 nights, an additional cost will be applied.

Question 14

What happens if I lose the key to my room?

Accepted Answer

The costs to obtain a new copy are on your account.

Question 15

Can I personalize my room?

Accepted Answer

If you want to customize your room, you must keep in mind that when you deliver it, everything must be in its original state.

Question 16

What happens if there is a malfunction or unforeseen event in the room?

Accepted Answer

If you find a maintenance issue in your room, you can communicate it to reception or directly log the problem in the Vita Student app.

Question 17

Emergency and incident policy

Accepted Answer

The residence has all the necessary security measures in case of emergencies.

Question 18

Specific accommodation rules

Accepted Answer

Smoking is not allowed inside the premises, pets are not allowed, disturbing the peace of other tenants is not allowed, running in the hallways is not permitted, among other rules that you can find in the lease agreement.

Question 19

What is the minimum stay?

Accepted Answer

The minimum stay is 44 weeks, which would be equivalent to a full course.

Question 20

Admission requirements?

Accepted Answer

The applicant for the reservation must be of legal age or have a legal guardian.

Question 21

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

No security deposit is charged, but in the event of any damage occurring while you live in the room, you will be required to pay an additional cost for the repairs.

Question 22

What happens if I am not accepted into university?

Accepted Answer

In case you are not accepted into the university, you can cancel the contract without any cost, except for some special cases that you should consult directly with the residence.

Question 23

From what date can I enter?

Accepted Answer

You can enter starting on September 14th.

Question 24

Cancellation policy

Accepted Answer

The residence has a cancellation policy. In that case, you should be aware that you may be refunded your money if you don't get a spot at the university or if your visa is denied.

Question 25

How are payments made?

Accepted Answer

Payments can be made through credit card or bank transfer using your Vita Student account. In addition, you have the flexibility to choose between annual payment or dividing it into four installments.

Vita Student Portswood House

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Room types

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Frequent questions