Question 1

What happens if there is a flaw or unforeseen event in the room?

Accepted Answer

In case of any maintenance issues in your room, you can report it to reception or directly register the inconvenience through the Vita Student app.

Question 2

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

Although an initial deposit is not required, any damage caused during your stay in the room will incur an additional cost to cover the necessary repairs.

Question 3

Cancellation policy

Accepted Answer

The residence has a cancellation policy that includes a refund in situations such as loss of a place at the university or visa denial.

Question 4

Does it have any kind of adaptability for people with reduced mobility?

Accepted Answer

Yes, our facilities are adapted for people with reduced mobility.

Question 5

Are instruments allowed?

Accepted Answer

You can bring instruments with the only condition of respecting the rest and study schedule of the other residents.

Question 6

Can I customize my room?

Accepted Answer

You have the freedom to customize your room, but it is essential to remember that at the time of delivery, it must be in its original state.

Question 7

How are payments made?

Accepted Answer

Payments at the residence can be made by card or bank transfer through your Vita Student account. You have the option to make annual payments or distribute them in installments, ranging from two to four payments.

Question 8

Is there a cleaning service? What does it consist of?

Accepted Answer

Yes, the cleaning service every two weeks is included in the rate for the studio.

Question 9

Does the residence provide sheets and towels?

Accepted Answer

No, none of our residences in the United Kingdom provide bedding or towels.

Question 10

Is there parking service? How does it work?

Accepted Answer

We do not have parking service available.

Question 11

Can you smoke?

Accepted Answer

Smoking is not allowed inside our facilities. There are nearby designated areas where you can smoke peacefully.

Question 12

Guest policy

Accepted Answer

Enjoy visits at our residence, where your guest can stay for free for up to 2 nights, but it is crucial for them to register at reception. During their stay, it is requested that the guest is accompanied by the resident when moving around the premises. In case the stay exceeds 2 nights, an additional cost will be applied.

Question 13

Emergency and incident policy

Accepted Answer

Yes, we have emergency policies in place for the residents' safety.

Question 14

Specific accommodation rules

Accepted Answer

Smoking is prohibited, as well as the presence of pets inside the premises. Additionally, it is important to respect the tranquility of other tenants and refrain from running in the hallways, among other detailed rules that you can find in the lease agreement.

Question 15

What profiles do you accept?

Accepted Answer

Adult students.

Question 16

What menu adaptations are offered?

Accepted Answer

We have several delicious and healthy options to ensure a nutritious breakfast every day.

Question 17

From what date can I enter?

Accepted Answer

Our rooms are available from September 14th.

Question 18

Types of food service?

Accepted Answer

The residence includes breakfast from Monday to Friday in its rate.

Question 19

Is there a courier service / Postal Service?

Accepted Answer

Yes, all buildings have a package service.

Question 20

Are pets allowed?

Accepted Answer

Pets are not allowed to enter or stay in our buildings.

Question 21

What happens if I am not accepted into the university?

Accepted Answer

In the event that you are not accepted into the university, you can cancel the contract at no cost, except for special cases that you should consult directly with the residence.

Question 22

How does the dining room work?

Accepted Answer

You can go to the dining room between 7:00 am and 10:00 am to have breakfast from Monday to Friday.

Question 23

What happens if I lose the key to my room?

Accepted Answer

You have to cover all the expenses that this entails.

Question 24

Is there a laundry service? How does it work?

Accepted Answer

Yes, we have laundry service. You can use it at any time; you just need to load funds into your account and start using the available washing machines.

Question 25

What is the minimum stay?

Accepted Answer

The minimum booking stay is 44 weeks.

Vita Student Richmond House

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