Question 1

Does it close at any time during the year?

Accepted Answer

No

Question 2

Accommodation schedule?

Accepted Answer

There are no specific entry and exit times, but there are rules to respect the silence of others.

Question 3

Can you smoke?

Accepted Answer

No, smoking is not permitted inside the Residence. Since the enactment of the Antismoking Law of 2011, it is prohibited to smoke in any type of shared space that is not outdoors.

Question 4

Guest policy

Accepted Answer

In case of loss of your room key or the key to the kitchen locker, you must contact COLIVINN staff to request another card. In the case of loss of the locker key, you must request a new one from the cleaning staff.

Remember that the cost for loss of card or locker key is €10, which must be paid at the time of delivery.

Question 5

What happens if I lose the key to my room?

Accepted Answer

In case of losing the key to your room or the key to the kitchen locker, you must contact MI CASA INN staff to request another card. In the case of losing the key to the locker, you must request a new one from the cleaning staff.

Remember that the cost for losing the card or locker key is €10, which must be paid at the time of delivery.

Question 6

Can I customize my room?

Accepted Answer

Of course, you can decorate it as you please, but you must leave it exactly the way you found it, or there may be additional charges for the damages caused.

Question 7

What happens if there is a defect or unforeseen issue in the room?

Accepted Answer

To report any kind of breakdown or damage that may occur in the room, you must notify it so that the staff through the maintenance support can address it. It is not necessary for you to be in the room, they will be able to access it.

Question 8

Specific accommodation rules

Accepted Answer

They are specified in the contract.

Question 9

What is the minimum stay?

Accepted Answer

3 months

Question 10

What profiles do you accept?

Accepted Answer

Although we often welcome young professionals between 22 and 38 years old, we do not have a specific profile to be considered the ideal occupant. Those who share values of respect, curiosity, companionship, and a positive environment are always welcome in our community.

Question 11

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

A corresponding deposit must be paid for the room price.

Question 12

Cancellation policy

Accepted Answer

https://thestart.colivinn.com/faqs/

Question 13

How are payments made?

Accepted Answer

The fees for the academic course can be paid through one of these two methods:

Single payment. This method will be applied only if a minimum of 8 months are paid in a single payment, and there will be a discount of 5% per month on the total payment. This payment will be made in a single transaction 48 hours after the contract is signed, by bank transfer or cash deposit at the bank.

Monthly payment. The rent payment will be made monthly from the 1st to the 5th of each month, by bank transfer, cash deposit at the bank, or with a debit or credit card (Visa or Mastercard) through online payment. For each day of delay in the monthly payment, you will have to pay a fee of ten euros (€10).

Question 14

What happens if I leave earlier than expected?

Accepted Answer

You should communicate it through email.

Question 15

Is there a mail service / postal service?

Accepted Answer

We do not have courier service available.

Question 16

What menu adaptations are offered?

Accepted Answer

We do not have food service available.

Question 17

How does the dining room work?

Accepted Answer

We do not have food service.

Question 18

Is there a laundry service available? How does it work?

Accepted Answer

The apartment has a washing machine.

Question 19

Is there cleaning service? What does it consist of?

Accepted Answer

We have an additional cleaning service available if you wish to hire it.

Question 20

Does the residence provide sheets and towels?

Accepted Answer

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Question 21

Is there parking service? How does it work?

Accepted Answer

We don't have parking.

Question 22

Types of food services?

Accepted Answer

We do not have a food service.

Question 23

Can I come accompanied by a friend, partner or family?

Accepted Answer

The rooms are single, but visits are allowed.

Question 24

Starting from which date can I come in?

Accepted Answer

In principle, the check-in takes place on the starting day specified in your reservation or in your contract, in case it has already been signed. If you want to check-in on a different day, please let us know.

Question 25

Are pets allowed?

Accepted Answer

We love animals, but it is forbidden to have them inside the residence for better coexistence among everyone.

ColivINN Mallorca 364, 5-2

What does this property have?

Room types

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Where is it?

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