Question 1

Types of food service?

Accepted Answer

We do not offer food service, but in your apartment you will find a fully equipped kitchen to prepare your favorite dishes.

Question 2

Is there laundry service? How does it work?

Accepted Answer

Each floor has a washing machine, so you can do the laundry yourself without any extra cost!

Question 3

Is there cleaning service? What does it consist of?

Accepted Answer

Yes, we offer monthly cleaning service in common areas :)

Question 4

Does it close at any time of the year?

Accepted Answer

No! We are open all year round :)

Question 5

Does the residence provide sheets and towels?

Accepted Answer

Yes, we provide a complimentary set of sheets and towels.

Question 6

Accommodation hours?

Accepted Answer

There are no schedules. You decide when to enter and exit.

You will have your own keys for:
- Building door
- Floor door
- Room door

Plus, if you forget your keys you can open it remotely from your cell phone :)

Question 7

Pets Allowed?

Accepted Answer

Pets are not accepted :(

Question 8

Can you smoke?

Accepted Answer

Smoking or consuming any illegal substance is prohibited inside the apartments.

Question 9

Guest policy

Accepted Answer

You can receive guests at home, but they cannot stay overnight.

Question 10

What happens if I lose my room key?

Accepted Answer

Don't worry!
We have a remote opening system, you can open from your mobile.
In addition, we have a 24-hour emergency telephone number so you can report any incident.

Question 11

Can I customize my room?

Accepted Answer

You have several elements such as corks or shelves to personalize your room

Question 12

What happens if there is a damage or unforeseen event in the room?

Accepted Answer

It is important that you report any damage so that our team can make a correct assessment and proceed with the repair.

Question 13

Emergency and incident policy

Accepted Answer

We have a 24-hour emergency telephone number so you can report any incident.

Question 14

What is the cost of the reservation, registration, and/or deposit?

Accepted Answer

The deposit is €650 and is returned at the end of your stay.
Registration fee of €150

Question 15

Can I come accompanied by a friend, partner or family?

Accepted Answer

Yes, check availability so we can assign you to the same floor :)

Question 16

Cancellation policy

Accepted Answer

If you cancel at least one month before your arrival date, we will proceed with the refund of the deposit.
*Tuition is non-refundable.

Question 17

How are payments made?

Accepted Answer

Through your internal area, with card.
Payments must be made between the 1st and 5th of each month.

Question 18

What happens if I leave earlier than planned?

Accepted Answer

Let us know one month in advance of your new departure date. *Penalty of €230

Cotown Coliving Sanchez Morate 27

What does this property have?

Room types

What does the price include?

Services

Where is it?

Which universities are nearby?

Frequent questions