Question 1

Who can live in the residence?

Accepted Answer

Nido is the home away from home for all students aged 17 and over, from any university and any country in the world.

There are some requirements that you must meet to stay with us. You must prove that you are at least one of the following:

A student who is taking a full-time course in the city where we are located

A student in an organized study abroad program

A student enrolled full-time in a language school

A student taking a job placement course as part of a degree-granting program

You can book from 16 years of age at check-in, however we ask that you provide us with an indemnity form and comply with our under 18s policy.

Question 2

Can I bring guests?

Accepted Answer

We allow guests during the day and night, but for your own safety, there are policies for guests:

You can have limited guests visiting during the day between 8 a.m. and midnight.

For overnight stays, a guest can stay a maximum of three consecutive nights per week.

All guests must be 18 years or older.

You will need to register your guests, and they must bring a photo ID to be able to enter the building.

You will be responsible for your guest during their entire time in Nido.

Question 3

What happens if I lose my room key?

Accepted Answer

You will have a personal and non-transferable key. If you lose it, we can make a copy for €10, which you can pay at reception, or if you prefer, it can be deducted from the deposit.

We remind you that do not leave the key to anyone, it is a security problem and if something happens in your room, it will be your responsibility.

Question 4

Can I personalize my room?

Accepted Answer

We love that you make the space yours. There are rooms that look like real palaces!

But please don't make holes in the walls. When you leave, the room should be left the same as you found it.”

Question 5

Is there cleaning service? What does it consist of?

Accepted Answer

Cleaning services are included in Your stay. This will be done once a week.

Question 6

Pets Allowed?

Accepted Answer

We love animals! But we should not respect the rest of the residents.

Question 7

Is there laundry in the residence?

Accepted Answer

Yes, you can completely relax and wash your clothes. All the information is on the notice board in the Washing Room.

Question 8

Can I stay during the summer?

Accepted Answer

No, since the residence is open all year round.

Question 9

Is there a check-in and check-out time?

Accepted Answer

There are no entry and exit times, but there are rules to respect the silence of others.

Question 10

Can you smoke?

Accepted Answer

No, smoking is not allowed inside the residence. Since the entry into force of the Anti-Smoking Law of 2011, smoking is prohibited in any type of space for collective use that is not outdoors.

Question 11

Is there a parcel/postal service?

Accepted Answer

Yes, we collect letters and parcels. Please make sure they arrive in your name and have the correct address and zip code so we can identify them and deliver them to you whenever you want.

Question 12

Emergency and incident policy

Accepted Answer

Our maintenance teams are available five days a week to help with any problems or questions. They are also available for any emergencies during the weekends.

If you experience any maintenance issues during your stay, simply log them in your maintenance portal (full information can be found in your Welcome Book). The team will update you on the progress of the work and schedule a time with you to access your room.

Question 13

Does the residence provide sheets and towels?

Accepted Answer

Yes, cleaning services are included in your stay. This will be done once a week along with the apartment cleaning.

Question 14

Is there a parking service? How does it work?

Accepted Answer

Yes, we have parking for residents and their visitors.

Question 15

What is the minimum stay?

Accepted Answer

3 months

Question 16

Admission requirements?

Accepted Answer

Enrollment of Studies.

Residencia Universitaria Nido El Porvenir

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